How Can I Order Groceries for Delivery?

Whether you're stocking your refrigerator, ordering drinking water and household supplies, or just need a few things for dinner, grocery delivery can make everyday life in Playa a lot easier.

You have two main ways to order: directly from a supermarket or through a delivery app.

Walmart's Playa del Carmen Supercenter lists grocery pickup and delivery among its services.

You can use Walmart's website or app to browse available products, build a cart and check whether delivery is offered to your address.

Soriana sells groceries online through Soriana.com and the Soriana app. When you order, you choose an address for home delivery or pick up your order at an available Soriana store, at a time that suits you.

Which of these is offered depends on your address and the stores that cover it. Direct home delivery from Soriana to a particular Playa del Carmen address has not yet been independently confirmed, so enter your address on Soriana's website or app to see which options appear.

Chedraui also operates its own online shopping service. Its ordering terms describe home delivery, pickup, substitutions and payment options. However, direct home-delivery availability for a particular Playa del Carmen address has not yet been independently confirmed.

Enter your address on Chedraui's website or app to see which services are actually offered.

Rappi is a delivery app that connects customers with participating stores. Its Playa del Carmen grocery listings include:

Uber Eats is best known for restaurant delivery, but it also delivers from supermarkets and convenience stores in Playa del Carmen. Its Playa del Carmen grocery listings include:

Although each platform looks a little different, the general process is straightforward.

This is one of the most useful things to understand about delivery in Playa. An address may include:

Delivery is often straightforward once the driver knows how to enter. Some buildings or communities may have their own delivery policies. Before placing your order:

This is called a substitution. For example, you might order a particular brand of milk, but the store only has another brand or size.

Depending on the platform and store, you may be offered a replacement, asked to approve a substitute, or receive a refund for an unavailable item.

Before checkout, look for substitution settings. If you have food allergies, dietary restrictions or strong brand preferences, review substitutions especially carefully.

Useful Spanish: “No quiero sustitutos, gracias.” — “I don't want substitutes, thank you.”

Online payment options depend on the platform, and a foreign-issued card is not guaranteed to work everywhere.

Some services accept cards online, while certain stores or platforms may offer cash or other payment methods. Don't assume cash on delivery is available for every order. Before ordering, check which options appear at checkout.

If a card is declined:

There is no single delivery price across Playa del Carmen. Your total may include the groceries, a delivery fee, service charges and an optional tip.

Costs can vary by store, delivery distance, order size, demand, promotions and the platform's current pricing. Always review the complete total before confirming your purchase.

Tipping is optional, but you may choose to tip for good service, especially for large or heavy grocery orders or a difficult delivery.

The delivery fee and driver tip are not necessarily the same thing. Rappi states that its delivery drivers receive 100% of tips, and Uber Eats says 100% of the tip goes to the delivery person.

Possibly. Some delivery drivers or shoppers may contact you by phone, through the delivery app, or via WhatsApp when available. They may need help finding your entrance, confirming a substitution or arranging the handoff.

However, don't assume every provider uses WhatsApp. Keep an eye on the communication channel shown in your order.

Check your order as soon as possible after delivery. If something is missing, incorrect, damaged or unsuitable: